Return and Refund Policy

Returns and Refunds

 

Last updated: 4/11/26

At Hierro Elite, we want every customer to have a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a 15-day money-back guarantee on eligible items.

How to request a return

To initiate a return, contact us at:

📧 hierroelite@gmail.com

Include your order number and the reason for the return.

For a return to be accepted, items must be:

In the same condition as when received
Unused
In their original packaging
With proof of purchase

Once your request is approved, we will provide you with the return shipping address and complete instructions.

Damaged or defective items

If your order arrives damaged, defective, or not working properly, please contact us within 48 hours of delivery at:

📧 hierroelite@gmail.com

We will arrange a replacement at no additional cost.

Refunds

Once we receive and inspect your returned product, we will process your refund to your original payment method within 5 to 10 business days.

Please note that your bank or card provider may take additional time to process your refund.

Exchanges

To make an exchange, follow the return process and then place a new order for the desired product.

Return Address

Returns must be sent to the designated warehouse.

Please contact us before sending any items so we can provide you with the correct address.

Contact Us

If you have any questions about returns, refunds, or exchanges:

📧 hierroelite@gmail.com

🏷 Business Name: Hierro Elite
🌐 Website: lynxonlines.store